1. Overview
We want every client to be satisfied with the work we deliver. This Refund Policy explains the circumstances under which Infinititech Partners offers refunds, and the process for requesting one.
2. Custom Services and Statements of Work
For custom development, consulting, or any service performed under a Statement of Work or proposal, payments are non-refundable once the corresponding work has been performed or the milestone delivered. If you wish to terminate an engagement before completion, you remain liable for fees corresponding to work performed up to the date of termination, and any non-cancellable third-party expenses already incurred on your behalf.
3. Digital Products and Subscriptions
For digital products or subscription services purchased directly through this website:
- You may request a refund within 14 days of the original purchase if the product has not been substantially used or downloaded in full.
- Subscription renewals may be cancelled at any time and will not auto-renew for the next billing period; we generally do not pro-rate refunds for the current period.
- Refunds will not be issued for accounts found in violation of our Terms and Conditions.
4. PayPal Transactions
Refunds for payments made via PayPal will normally be issued back to the original PayPal account. PayPal's own buyer-protection policies may also apply and run in parallel with this policy.
5. Bank Transfer / Invoice ("Pay Now")
Refunds for payments made by manual bank transfer will be returned to the original account from which payment was received. You are responsible for providing accurate bank details; we are not liable for losses caused by incorrect information. Bank-side processing fees, if any, may be deducted from the refunded amount.
6. How to Request a Refund
To request a refund, send an email to saddygrouppie@gmail.com with:
- The name on the order or engagement.
- The transaction ID, invoice number, or PayPal receipt.
- The reason for the refund request.
We will acknowledge your request within 3 business days and aim to resolve eligible requests within 10 business days. Refunded amounts may take additional time to appear in your account depending on the payment provider and your bank.
7. Non-Refundable Items
- Work already delivered or accepted by the client.
- Third-party fees (domain, hosting, licenses) paid on your behalf.
- Deposits explicitly marked as non-refundable in a Service Order.
- Discounted or promotional purchases, unless explicitly stated as refundable at the time of purchase.
8. Chargebacks
We encourage clients to contact us before initiating a chargeback so we can resolve any issue directly. Chargebacks raised without a prior good-faith attempt to resolve the issue may result in the suspension or termination of services, and we reserve the right to recover any associated fees.
9. Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date at the top of this page indicates the most recent change. Refund requests will be handled under the version of the policy in force at the time of the original purchase.
10. Contact
For any refund-related question, please reach out:
Infinititech Partners
Email: saddygrouppie@gmail.com
Address: [Company Address]